Can't run Netops Performance Center based reports in CA Business Intelligence (CABI) after updating Netops Portal SSL certificate

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Can't run Netops Performance Center based reports in CA Business Intelligence (CABI) after updating SSL certificate in CABI

Error excerpt from running the report in CABI

... 163 more
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
 at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:387)
 at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:292)
 at sun.security.validator.Validator.validate(Validator.java:260)
 at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324)
 at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)
 at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
 at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1479)
 ... 183 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

 

 

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Netops Portal is configured to use HTTPS

Cause

SSL certificates imported into the incorrect keystore

Resolution

You must import the certificates from the Netops Portal into the java cacerts keystore per the documentation:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/20-2/integrating/integrate-ca-business-intelligence/install-ca-business-intelligence-reports-and-dashboards.html#concept.dita_a427ef405ea14e7ebd052469459ff9b881647c9d_AddaCertificateforSSLEnablednpc