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Clarity Timsheets in Rally: Error The Service is currently unavailable

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Article ID: 202805

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Using the OOTB connector between Clarity and Rally, the Clarity Timesheet page shows "The service is currently unavailable. The Broadcom SaaS Application you are currently trying to reach is currently unavailable."

Environment

Release : SAAS

Component : CA PPM RALLY

Cause

This can be due to the app pointing to an old URL

Resolution

If your URL has changed in Clarity, make sure the Timesheet app in Rally has been updated to include your new URL