TDM Portal crashes with a ping time out error, I believe there was a large publish job happening

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

INFO|11340/0|20-11-04 16:47:40|Missing wrapper ping within timeout of 300000

WARNING|11340/0|20-11-04 16:47:40|ping between java application and wrapper timed out. if this this is due to server overload consider increasing wrapper.ping.timeout

INFO|wrapper|20-11-04 16:47:40|restart process due to default exit code rule

INFO|wrapper|20-11-04 16:47:41|restart internal RUNNING controller restart handler

INFO|wrapper|20-11-04 16:47:41|stopping process with pid/timeout 11340 315000

INFO|wrapper|20-11-04 16:52:59|Error in Process.waitFor OS result #258 The wait operation timed out.

INFO|wrapper|20-11-04 16:53:00|process did not stop after 315000 sec. -> hard kill

INFO|wrapper|20-11-04 16:53:01|process exit code: 999

INFO|wrapper|20-11-04 16:53:06|started process with pid 7892

Environment

Component: CA Test Data Manager

Cause

there was due to a large publish job happening

Resolution

Edit the wrapper.conf file and change the value:

from:
# % of total RAM
#wrapper.java.maxmemory.relative=30

To:
# % of total RAM
#wrapper.java.maxmemory.relative=75

then restarted the portal.

Additional Information

the wrapper has changed from Tanuki to yajsw.
The link has more info http://yajsw.sourceforge.net/YAJSW%20Configuration%20Parameters.html

The below KB is an article on changing memory
https://knowledge.broadcom.com/external/article?articleId=10602