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Process Automation - Agent is not registering after beeing installed


Article ID: 202776


Updated On:


CA Process Automation Base Process Automation Manager


After the Agent was successfully installed, the services is started and remains up and running but doesn't register with the Orchestrator.

Reviewing Agent's log, the following error can be seen:

INFO  [com.optinuity.c2o.c2oagent.AgentManager] [ InitialHBTimer] Sending HEARTBEAT to domain orchestrator

INFO  [com.optinuity.c2o.util.https.InstallCert] [ InitialHBTimer] Opening connection to
INFO  [com.optinuity.c2o.util.https.InstallCert] [ InitialHBTimer] Starting SSL handshake...
INFO  [com.optinuity.c2o.util.https.InstallCert] [ InitialHBTimer] No errors, certificate is already trusted

WARN  [com.optinuity.c2o.transport.Client] [ InitialHBTimer] Response status code while sending message to url [] is : HTTP/1.1 404 Not Found
WARN  [com.optinuity.c2o.transport.Client] [ InitialHBTimer] Client error while sending message - 
com.optinuity.c2o.util.C2OException: Response status code while sending message is : HTTP/1.1 404 Not Found


Process Automation - All Versions


This error it's probably related to a port issue, here is a list of all  ports that Process Automation uses:

Ports Used by CA Process Automation

This issue can also be solved reinstalling the Agent using a different communication method. If currently the Agent is installed using Simplified Communication, then the suggestion would be to uninstall the Agent and install it again selecting Deprecated Communication, forcing the Agent to use port 7003 instead, as explained here:

Interactive Agent Installation