Email Alerts are received when No notification channel is Assigned

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Email alerts being receiving with no notification channel assigned.

Environment

Release : 20.2

Component : OI Alarm Analytics 

Cause

Per Engineering, Alerts were notified due to defined policies in OI.

 

Resolution

Configure the APM Alerts based on "Policy" , NOT "Channels" .

Step 1: Select the Alert from 'OI Alarm Analytics'.

Step 2. Create 'Policy' based on your requirements for the Alert (step 1) . Set the Filters.

 

Step 3. Create 'Channel'  and link the 'Policy' to this channel.

 

OR

Step 3; Back to the Policy and Link the Policy filters to 'Notification Channel'.

Additional Information

 

Once Channel is defined in the Alert, the 'OI Policy" will be ignored. 

When the Channel is not defined the 'Policy' takes over. - This is the recommended way to setup Alerts.