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Getting "Unauthorized" Error when Submitting Blazemeter Feature Requests

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Article ID: 202742

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Updated On:

Products

BlazeMeter

Issue/Introduction

 

I followed these instructions: https://guide.blazemeter.com/hc/en-us/articles/115005740049-Submitting-Feature-Requests-Ideas--Submitting-Feature-Requests-(Ideas)#Acces

When I click in "Feature Requests" in the HELP CENTER, I receive this error:

{
"error": {
"code": 401,
"message": "Unauthorized"
},
"api_version": 4,
"result": null,
"request_id": "5e69fba3c3edf"
}

Environment

Release : SAAS

Component : BLAZEMETER PERFORMANCE TESTING

Cause

We are aware the Ideas site doesn't work for some Runscope accounts.  

In particular, it doesn't work for Runscope accounts that use the old, Runscope-specific SSO implementation that predates the merger with BlazeMeter.  

Resolution

As a workaround:

Bring up an Incognito browser and go here:

https://auth.blazemeter.com/auth/realms/blazect/protocol/saml/clients/blazemeter