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With the Adobe Flash Player "EOL" announcement, how will Xtraction be affected?

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Article ID: 202738

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

With the end of Adobe Flash Player Support in web browsers, how Xtraction versions will be affected?

Environment

Release : 17.1

Component : XTRACTION FOR CA SERVICE MANAGEMENT

Resolution

Xtraction 2017.2 and older run on a Flash based platform. To continue utilizing Xtraction you will need to upgrade to a 2018.x version or newer. Any version 2018.x or newer is based on an HTML5 platform and does not use Flash.

The current version is 2020.3, which is what Support strongly recommends you upgrade to.

Xtraction Downloads & Instructions

Xtraction 2020.3 Release Notes

Additional Information

Adobe Flash Player EOL