With the Adobe Flash Player "EOL" announcement, how will Xtraction be affected?
Article ID: 202738
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
With the end of Adobe Flash Player Support in web browsers, how Xtraction versions will be affected?
Environment
Release : 17.1
Component : XTRACTION FOR CA SERVICE MANAGEMENT
Resolution
Xtraction 2017.2 and older run on a Flash based platform. To continue utilizing Xtraction you will need to upgrade to a 2018.x version or newer. Any version 2018.x or newer is based on an HTML5 platform and does not use Flash.
The current version is 2020.3, which is what Support strongly recommends you upgrade to.
Additional Information
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