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Unable to update Symantec Encryption Management Server with Failed dependencies error


Article ID: 202728


Updated On:


Encryption Management Server Encryption Management Server Powered by PGP Technology PGP Key Management Server PGP Key Mgmt Client Access and CLI API


When attempting to update Symantec Encryption Management Server (SEMS) it fails with no details.  After putting the server into debug mode, the following error message occurs:

020/10/24 07:48:38 +00:00  ERROR  pgp/update[18678]:             MAIN: error: Failed dependencies:
2020/10/24 07:48:38 +00:00  DEBUG  pgp/update[18678]:             MAIN: python(abi) = 2.4 is needed by (installed) python-psycopg2-2.0.12-1.el5.rf.i386


When running into this issue, one of the RPMs installed is causing the issue.  Please contact Symantec Support for assistance to resolve this.