How do I manually unregister Event Manager from CAPC?

Products

• CA Infrastructure Performance

Issue/Introduction

Description:

If Event Manager was improperly removed from CAPC or restored from a backup and you try to add or sync Event Manager back with CAPC you may get an error like:

"Adding Data Source Failed Data source is already registered to another Performance Center instance"

Solution:

To resolve this, follow the steps below:

1. From Admin UI, remove EM datasource
2. Remove all NPC related property from em.general table by running the following from the CAPC server:
   
   mysql -P3308 em
   
   DELETE from general where Attribute LIKE '%NPC.%';
   
   
3. Restart the Event Manager service by running:
   
   /etc/init.d/caperfcenter_eventmanager restart
   
   
4. Manually add Event Manager again by going to "Admin->Data Sources' and selecting "New"
5. Allow Event Manager to sync with CAPC

Environment

Release:
Component: CAPRFC