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Devices in Spectrum that were imported using the Modelling Gateway from a previous version of Spectrum do not have MAC Address

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Article ID: 202684

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

We have Devices in Spectrum that were imported using the Modelling Gateway from a previous version of Spectrum.

None of these devices shows a MAC Address.

If we delete and re-discover a device, it will then populate the MAC Address

How can we populate the MAC Address attribute without deleting and re-discovering the device models?

 

Environment

DX NETOPS Spectrum 10.4.2 (20.2)

Resolution

Use the following update action:

UPDATE_MAC_ADDRESS = 0x00010170

Follow the steps below:

First, find the model handle for one of the devices with missing MAC Address and Serial Number.

1. Go to $SPECROOT/vnmsh from a bash shell (bash -login) and type ./connect to enter CLI

2. Type ./update action=0x00010170 mh=<model handle>

Replace <model handle> with the actual model handle.

Once complete, check whether the MAC Address has been updated for the devices.