Incorrect Instance status showing for Webfort and Riskfort
Article ID: 202666
Updated On:
Products
Issue/Introduction
Incorrect instance status shown for WebFort and/or RiskFort instances for example both instances are shown as down but these instances are found processing without any issue. All operations like Refresh Cache, Restart of Webfort and RiskFort services continue to work but Admin Console shows an incorrect instance status (say as "Failed").
Environment
Release : All Supported AA Releases
Component : AuthMinder(Arcot WebFort) /
Cause
This is a display only issue where Admin is unable to access the instance to get the status of instance for display.
Resolution
The Admin UI application requires the following Server Management ports to be open to retrieve the instance status (For Risk Case Management, Risk Authentication and Strong Authentication servers) correctly.
a. Port 7780
b. Port 7980
c. Port 9743
a. Port 7780 (Risk Case Management server listens on Port 7780)
b. Port 7980 (Risk Authentication server listens on Server Management Port 7980)
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/administrating/administrating-ca-risk-authentication/configure-ssl-for-risk-authentication/enable-ssl-between-ca-advanced-authentication-and-ca-risk-authentication-server.html
c. Port 9743 (Strong Authentication server listens on Server Management Webservices Port 9743)
Additional Information
None.
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