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Incorrect Instance status showing for Webfort and Riskfort

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Article ID: 202666

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Updated On:

Products

CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort) CA Strong Authentication CA Rapid App Security CA Risk Authentication CA Advanced Authentication

Issue/Introduction

Incorrect instance status shown for WebFort and/or  RiskFort instances for example both instances are shown as down but these instances are found processing without any issue. All operations like Refresh Cache, Reboot and Restart of Webfort and RiskFort services continues to show instance status as failed. 

Environment

Release : All AA Releases

Component : AuthMinder(Arcot WebFort) / 

Cause

This is a display only issue where Admin is unable to access the instance for status.

Resolution

The Admin UI application requires the following Server Management ports to be open to retrieve the instance status (For Risk Case Management, Risk Authentication and Strong Authentication servers) correctly.

a. Port 7780

b. Port 7980

c. Port 9743

a. Port 7780 (Risk Case Management server listens on Port 7780)

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/administrating/administrating-ca-risk-authentication/configure-ssl-for-risk-authentication/enable-ssl-between-ca-advanced-authentication-and-ca-risk-authentication-case-management-server.html

b. Port 7980 (Risk Authentication server listens on Server Management Port 7980)

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/administrating/administrating-ca-risk-authentication/configure-ssl-for-risk-authentication/enable-ssl-between-ca-advanced-authentication-and-ca-risk-authentication-server.html

c. Port 9743 (Strong Authentication server listens on Server Management Webservices Port 9743)

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/building/ca-strong-authentication-reference-materials/strong-authentication-default-port-numbers.html

Additional Information

None.

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