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Incorrect Instance status showing for Webfort and Riskfort


Article ID: 202666


Updated On:


CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort) CA Strong Authentication CA Rapid App Security CA Risk Authentication CA Advanced Authentication


Incorrect instance status shown for WebFort and/or  RiskFort instances for example both instances are shown as down but these instances are found processing without any issue. All operations like Refresh Cache, Reboot and Restart of Webfort and RiskFort services continues to show instance status as failed. 


Release : All AA Releases

Component : AuthMinder(Arcot WebFort) / 


This is a display only issue where Admin is unable to access the instance for status.


The Admin UI application requires the following Server Management ports to be open to retrieve the instance status (For Risk Case Management, Risk Authentication and Strong Authentication servers) correctly.

a. Port 7780

b. Port 7980

c. Port 9743

a. Port 7780 (Risk Case Management server listens on Port 7780)

b. Port 7980 (Risk Authentication server listens on Server Management Port 7980)

c. Port 9743 (Strong Authentication server listens on Server Management Webservices Port 9743)

Additional Information