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Endpoint Protection client unable to communicated with Manager with error GetAdaptersAddresses() failed

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Article ID: 202643

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection (SEP) client is unable to communicate with the Symantec Endpoint Protection Manager.  In the cve.log the following error is present

[2020-Oct-27 12:54:23.340778] [ERROR] GetAdaptersAddresses() failed [111] [thread:2f04]

Environment

The system had over 50 Check Point Virtual Network adapters.  All the VPN adapters with the exception of one were inactive and had an APIPA address.

Cause

Excessive amount of inactive network adapters.

Resolution

Removing additional network adapters that weren't being used resolved this issue.