ASM phone call does not provide details like it use to

Products

• CA App Synthetic Monitor
• DX Application Performance Management

Issue/Introduction

When we are being alerted via phone call that a ASM monitor has gone down, it would include specific details about the monitor that went down.

Recently, we have noticed that these phone calls are not as descriptive as it used to be.

In the phone call, the only information that is given is “We're sorry. an application error has occurred. Goodbye”.

The phone call does not include any details at all. It does not even indicate the name of the monitor that failed.

Environment

Release : SAAS

Component : APP SYNTHETIC MONITOR ENVIRONMENTAL

Resolution

This seems like an issue on the ASM backend. ASM engineering team has identified a problem in configuration, and this configuration issue is fixed on ASM production environment. Customers should not observe this issue anymore.