Agent 11.3 (32-bit) silent upgrade failed

Products

• Workload Automation Agent

Issue/Introduction

I am upgrading 11.3 32-bit agent using silent upgrade method and failed. I turned on debugging and I'm getting these errors:

 

$ sudo /tmp/setup.bin -i silent -DACCEPT_EULA=ACCEPT -DAGENT_UPGRADE_PATH=/opt/ESP -DUSE_BUNDLED_JVM=true -DUPGRADE_BACKUP_LOCATION=/tmp/ESPbackup

No of blocks of size 8192 to extract for custom unix file : 1

Extracting locale bundle from /tmp/setup.bin to /home/u277714/ESP/custom_padded ...

Extracting done, exit code = 1

Extracting locale bundle from /home/u277714/ESP/custom_padded to /home/u277714/ESP/custom ...

 Extracting done, exit code = 1

Checking for POSIX df.

Found POSIX df.

Checking tail options...

Using tail -n 1.

True location of the self extractor: /tmp/setup.bin

Creating installer data directory: /tmp/install.dir.85020

Creating installer data directory: /tmp/install.dir.85020/InstallerData

Gathering free-space information...

Space needed to complete the self-extraction: 817008 blocks

Available space: 6197792 blocks

Available blocks: 6197792    Needed blocks: 817008 (block = 512 bytes)

Computed number of blocks to extract: 1471

Extracting JRE from /tmp/setup.bin to /tmp/install.dir.85020/Linux/resource/jre_padded ...

Extracting done, exit code = 0

Extracting JRE from /tmp/install.dir.85020/Linux/resource/jre_padded to /tmp/install.dir.85020/Linux/resource/vm.tar.Z ...

 Extracting done, exit code = 0

Unpacking the JRE...

gzip is /bin/gzip

 

gzip: /tmp/install.dir.85020/Linux/resource/vm.tar.Z: not in gzip format

 GZIP failed, attempting UNCOMPRESS.

/tmp/install.dir.85020/Linux/resource/vm.tar.Z: not in compressed format

 UNCOMPRESS failed.

 

gzip: /tmp/install.dir.85020/Linux/resource/vm.tar.Z: not in gzip format

 GZIP failed.

 

+ echo 15

15

 

 

Environment

Release : 12.0

Component : CA Workload Automation System Agent

Cause

The agent 12.0 silent upgrade may fail when upgrading a 32-bit agent to a 64-bit agent with warning messages.

Resolution

The agent silent upgrade requires the property AGENT_UPGRADE_FORCE set to true in the silent installer properties file. For example;

INSTALLER_UI=SILENT
ACCEPT_EULA=ACCEPT
AGENT_UPGRADE_PATH=/opt/ESP
USE_BUNDLED_JVM=true
AGENT_UPGRADE_FORCE=true
UPGRADE_BACKUP_LOCATION=/tmp/ESPbackup
#UPGRADE_ACTIVEJOB_CHECK=true

 

Or, you can set the property AGENT_UPGRADE_FORCE to true from the command prompt;

$ sudo ./setup.bin -i silent -DACCEPT_EULA=ACCEPT -DAGENT_UPGRADE_PATH=/opt/ESP -DUSE_BUNDLED_JVM=true -DAGENT_UPGRADE_FORCE=true -DUPGRADE_BACKUP_LOCATION=/tmp/ESPbackup

 

 

Additional Information

Install or Upgrade the Agent Using a Silent Installer