messagegtw probe queue is not processing any alarms

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We configured a queue for the messagegtw probe but the queue is not processing any alarms

Hub probe config - Status - Queue name shows 0 for both Queued and Sent columns

 

Environment

Release : 20.1, 20.33

Component : UIM - MESSAGEGTW

Cause

This issue is seen when the queue for the messagegtw is not properly configured.

Resolution

1. Check and note the queue name configured in the Webhook profile

2. Review the messagegtw queue configured on the Hub and ensure that the Subject matches the queue name

Example

Webhook profile: 

Queue configured in the Hub 

Additional Information

messagegtw (Message Gateway) AC Configuration

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/messagegtw-message-gateway/messagegtw-message-gateway-ac-configuration.html