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Hrefresh is slow after migrating from Windows 2008 to 2012

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Article ID: 202599

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Updated On:

Products

CA Harvest Software Change Manager CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

I see that Hrefresh is a little slower on Windows 2012 Server. We are in the process of migrating from Win 2008 servers. The only difference I see between both the server is that Windows Firewall is on on 2012 server. Could that be causing the isssue. Just wanted to know your opinion on this and to troubleshoot.

Environment

Release : 12.6

Component : CA Harvest Software Change Manager

Resolution

We created a diagnostic script that runs the same hco command for both servers so that we could see what the difference was.  Here's an example script:

echo %time% - Begin > hco.log
hco <filename> -b <brokername> -en <project> -st <state> -vp <viewpath> -cp <clientpath> -br -replace all -ced -op pc -usr <harvest user> -pw <harvest password> -rm <windows 2008 hostname> -rport <windows 2008 port> -rusr <windows 2008 user> -rpw <windows 2008 password> -oa hco.log -wts -tr
echo %time% - End >> hco.log
echo - - - - - - - - - - - - - - - - - - - - - - - - - - >> hco.log
echo %time% - Begin >> hco.log
hco <filename> -b <brokername> -en <project> -st <state> -vp <viewpath> -cp <clientpath> -br -replace all -ced -op pc -usr <harvest user> -pw <harvest password> -rm <windows 2012 hostname> -rport <windows 2012 port> -rusr <windows 2012 user> -rpw <windows 2012 password> -oa hco.log -wts -tr
echo %time% - End >> hco.log

When we ran the diagnostic script we found no difference in checkout times between the Windows 2008 servers and the Windows 2012 servers.  It is possible the difference he saw earlier was related to a network latency issue.  He will continue to monitor and will let me know if the problem comes back.