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Selecting User in Task Conversation Closes It

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Article ID: 202509

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Using the '@ mention' in a Task Conversation causes the conversation window to close (converts back to the main window) without allowing the user to post it

STEPS TO REPRODUCE: 

  1. The following is assumed: You have a Project created. You are a member of the Project. There are other members of the group on the Project. You are assigned to a Task on the Project, along with other Resources.
  2. Log into the Modern UX
  3. Click the "Tasks" icon on the left side of the interface. The list of your assigned Tasks will display.
  4. On one of the Task rows click the "Conversation" icon, which will bring up the Conversation interface.
  5. In the text box enter "@" to display a list of other members of the Task. Select a result to attempt to notify them in the conversation.
  6. The Conversation window closes.

Expected Results: 

You should be able to select a Resource, and then enter Conversation text

Actual Results:

The Conversation Window Closes

Environment

Release : 15.8, 15.8.1, 15.9

Component : CA PPM APPLICATION

Resolution

This is associated to Defect DE58567 which is slated for resolution in the upcoming release, 15.9.1.

Workaround: Avoid using the @ to notify others.