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Department cannot be created if '/' or ':' is in Name

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Article ID: 202449

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

We are not able to create a Department if the Department name has as slash (/) or colon (:)

Environment

Release : All Supported

Component : CA PPM STUDIO

Cause

This is working as expected, these are two of the special characters not supported in OBS Unit, Department, or Location names.

Resolution

See Configure an Organizational Breakdown Structure where the below is referenced:

OBS unit, department, and location names cannot contain the following special characters:

  • Slash (/)
  • Colon (:)
  • Double quotes (")
  • Less than (<)
  • Greater than (>)

Note: The pre-installation check fails while upgrading if the OBS name contains any of the above special characters

 

Additional Information

Searching for known Clarity Issues using Self Service