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Jvm heap used is very high

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Article ID: 202448

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Updated On:

Products

Endpoint Detection and Response Endpoint Protection with Endpoint Detection and Response

Issue/Introduction

Jvm heap used is very high

Environment

  • EDR 4.4.0 installed on S550 hardware
  • output from CLI command elasticsearch_purge_check includes "jvm heap used" and "take action" on same line, similar to:
    jvm heap used %: 92 take action

  • Other than the high heap usage, the EDR appliance console appears healthy and functional.
  • Some SEP clients may appear to de-register from SEDR appliance

 

Resolution

Symantec produced a fix in SEDR 4.5.0. Please upgrade to 4.5.0 to receive the repair.