Hosted by AWS/Rego - process to raise a case with Support

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Hosted on AWS with Rego and having an issue with Clarity. How to proceed with raising this issue to get Support? 

Environment

Release : Any

Component : Any

Resolution

Your Clarity environments are hosted and supported by Rego Consulting.

If your Support is with Rego:

1. Please open a support case with Rego SaaS Support if you have an issue. 
2. Rego Support will engage Broadcom support on your behalf if the case is determined to be a product defect.
3. To engage Rego Support, please visit the Rego SaaS Support page here:
4. https://regoconsulting.com/rego-saas-support/

If your Support is with Broadcom:

1. Raise a support case with Broadcom
2. Broadcom Support will engage Rego if necessary