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Will upgrading Open Workbench remove existing open workbench views?

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Article ID: 202407

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Will upgrading Open Workbench remove existing open workbench views?

Environment

Release : 15.8.1

Component : CA PPM OPEN WORKBENCH (OWB)

Resolution

An upgrade, or alternatively an uninstall and reinstall of a newer version of OWB, has the potential to overwrite the 'Views' directory. 

To avoid this, prior to any upgrade or reinstall of OWB, first take a backup of the %programfiles%\Open Workbench\Views directory. Upon completion of upgrade, replace the newly created Views folder with the backup copy. It is also best practice to retain a copy of the out of the box Views directory in case any problems occur as a result of the copy.