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Unable to download probes - Forbidden - Internet archive download error

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Article ID: 202395

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When downloading probes using Infrastructure manager, the following error appears.

Cause

This issue occurs because the Infrastructure Manager client uses the same Internet Settings as the IE Browser on Windows.

Environment

Release : All UIM releases

Component : UIM - INFRASTRUCTURE MANAGER

Resolution

To resolve this issue, take the following steps:

Exit Infrastructure Manager
Open Internet Explorer.
Open the Internet Options dialog.
Click Security, Trusted Sites, Sites.
Enter http://*.nimsoft.com and click Add.
Click Close to close the dialog.
Click OK.
Locate the following folder:

C:\Users\(your username)\AppData\Local\Temp\2\

In here there should be a "util" folder -- delete it.

Launch Infrastructure Manager and now you should be able to download probes.

 

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