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Template with name 'CPU Monitor' and version '2.54' does not exist

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Article ID: 202359

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When I run the query:

SELECT *
FROM SSRV2ProbeTemplateUpgrade with (nolock)
WHERE probe_name = 'cdm'
ORDER BY probe_template_pkg_version DESC;

I get the final_message in the subject for cdm 6.50 CPU Monitor. I tried redeploying cdm_mcs_templates 6.50, but it still has the same error. I'm using CPU Monitor 2.50 for now, but all the rest of the 6.50 versions of the profiles. How can I fix this?

Environment

Release : 20.1, 20.3

Component : UIM - MON_CONFIG_SERVICE

Resolution

These steps apply to any cdm_mcs_template version

1. Ensure that the cdm-6.50-mc probe and cdm mcs templates package 6.50 are in the local archive on primary hub
2. Deactivate the mon_config_service probe

3. Run the following query against the UIM database:
delete from SSRV2ProbeTemplatesPackage where probe_name = 'cdm' and probe_template_pkg_version='6.50';

4. Delete the following directory from the primary hub server: ...\Nimsoft\probes\service\mon_config_service\migrators\probes\cdm\6.50

5. Activate the mon_config_service probe and opened the View log. 

6. Deploy the cdm_mcs_templates 6.50 package to the Primary hub

7. Options on validating the cdm_mcs_templates deploymnet status:

a. Use the mon_config_service get_probe_templates_package status for cdm v6.50 and confirmed that final message for each template is 'Probe template and all profiles migrated successfully'
b. Review the mon_config_service log and search for 'Probe templates package cdm version 6.50 migrated successfully'