BG logs in Clarity SAAS environments not getting updated

Products

• Clarity PPM SaaS

Issue/Introduction

The BG service appears operational and finding now issues running jobs or processes, but some logs are not getting updated. The bg-system logs show last update as 2 weeks ago. 

Environment

Clarity 15.9.2 

Resolution

Solution 1.

With admin user Navigate to security.logs URL, i.e. <server URL>/niku/nu#action:security.logs Click Logs -> Edit Configuration

1. Check and Uncheck "Detect Log Configuration Changes Automatically"

2.  Click Restore Default Logger configuration:

If the Logs are still not updating then proceed to the next. 

Solution 2.

Restart of the BG service container/POD usually corrects the issue. SAAS customers would need to raise a call with Broadcom support for scheduling the restart activity.