Spectrum 10.4.2 Alarm Notifier Crash

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Spectrum 10.4.2 Alarm Notifier Crash on RHEL 7.6

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Cause

Crash dump contents:

2020-09-14 06:34:03 EDT rr01ba4s106 0xb0de779 [ 0xb0de779 ] 5f5f471b-a794-12b0-16e9-0080100ec131 [ 45131668 ] PRI 10 - - - FALSE - SECOND_BREACH - 10MIN_BREACH - - 0
Attribute 0x6560013 set to 10MIN-BREACHED [10min SLA breach] on 0xb0de779 45131668
*** Error in `/opt/spectrum/Notifier/AlarmNotifier': double free or corruption (out): 0x0c1bfcd8 ***
======= Backtrace: =========
/lib/libc.so.6(+0x79aad)[0xf742aaad]
/lib/libstdc++.so.6(_ZdlPv+0x1f)[0xf763caef]
/lib/libstdc++.so.6(_ZdaPv+0x1b)[0xf763cb3b]
/opt/spectrum/Notifier/AlarmNotifier(_ZN11ANMNotifier17send_alarm_to_appEP12ANMAlarmNodeNS0_18alarm_transition_eE+0x4dd)[0x81316bd]
/opt/spectrum/Notifier/AlarmNotifier(_ZN15ANMPolicyEngine8action14EP12ANMAlarmNode+0x79)[0x81442d9]
/opt/spectrum/Notifier/AlarmNotifier(_ZN15ANMPolicyEngine17process_FSM_eventE13alarm_event_eP12ANMAlarmNode+0x137)[0x8141a87]
/opt/spectrum/Notifier/AlarmNotifier(_ZN15ANMPolicyEngine7expiredEPPv+0xd2)[0x8145812]
/opt/spectrum/Notifier/AlarmNotifier[0x8145874]
/opt/spectrum/Notifier/AlarmNotifier(_ZN10CsAdminAst17service_one_timerEv+0x3f)[0x8235e2f]
/opt/spectrum/Notifier/AlarmNotifier(_ZN10CsAdminAst23dispatch_pending_eventsEm+0xc8)[0x8236278]
/opt/spectrum/Notifier/AlarmNotifier(_ZN10CsAdminAst8do_tasksEm+0x38)[0x8236318]
/opt/spectrum/Notifier/AlarmNotifier(do_tasks+0x28)[0x82355c8]
/opt/spectrum/Notifier/AlarmNotifier(main_loop+0x25)[0x8236c95]
/opt/spectrum/Notifier/AlarmNotifier(_ZN13CsMailService7deliverEi+0x17)[0x817be27]
/opt/spectrum/Notifier/AlarmNotifier(_ZN11ANMNotifier7deliverEmii+0xbc)[0x812f36c]
/opt/spectrum/Notifier/AlarmNotifier(SANMRegister+0x9d)[0x812da4d]
/opt/spectrum/Notifier/AlarmNotifier(an_main+0x4ca)[0x8128dca]
/opt/spectrum/Notifier/AlarmNotifier(main+0x27)[0x811c987]
/lib/libc.so.6(__libc_start_main+0xf3)[0xf73cb2a3]
/opt/spectrum/Notifier/AlarmNotifier[0x8127bde]

Resolution

Spectrum_10.04.02.01.D68.Linux.txe

Additional Information

The Patch is also available for Windows related issues "Spectrum_10.04.02.01.D68.Windows.exe"