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dotnet APM agent .exe's not reporting to ETC console

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Article ID: 202327

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

On CA APM 10.7 with SP2 on-premises setup. We have one application has around 10+ .exe's but out of that 2 .exe's alone reporting.

.Net framework version is 4.5, even the application team puted some load still not able to see those .exe's in APM ETC console.

.Net APM agent version : Release = Release 20.6.0.49 (Build 990049

Cause

Misconfiguration

Environment

Release : 20.2

Component : APM Agents

Resolution

The attached IntroscopeAgent.profile has the following lines apparently left as the references for updating introscope.agent.dotnet.monitorApplications:



C:\\Program Files (x86)\\APPS\YY\\Customer_Service1
C:\\Program Files (x86)\\APPS\\MI\\Customer_Service 3
...

Please remove or comment out these lines to avoid confusion. That said, the IntroscopeAgent.profile has the following list of the .NET applications specified to be monitored:



introscope.agent.dotnet.monitorApplications=w3wp.exe,aspnet_wp.exe,customerQQ.exe,serviceQQ.exe

 

Use Task Manager to see if that is the actual exe name.

Additional Information

Customer was using Service name with exe (which added the QQ) instead of the actual exe name. Once changed, the issue went away.