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"LDAP LOGIN FAILURE" alarm seen in Spectrum OneClick

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Article ID: 202301

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

I'm seeing an LDAP login Failure error on the OneClick Web console.  All of my LDAP logins to the OneClick console seem to be working it just seems to be this one which is my Spectrum administrator account.

Cause

When Spectrum OneClick is configured for LDAP, all users that log into Spectrum are first authenticated with the LDAP server. 

If the user fails authentication, this alarm is asserted.

This applies to all users. Even users that have been configured as a Super User in the Client Details panel for that user.

Environment

Release : Any

Component : Spectrum OneClick

Resolution

This is functioning as desgined.

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