Error: GENCU003 Universe import is timing out in CA Identity Governance

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Universe import operations may fail with a timeout error after six hours. This issue typically occurs when the Universe contains a large amount of data, causing the import process to exceed the default timeout threshold.

Symptoms:

• Import process cancels after approximately 360 minutes (6 hours).
• The following error is observed in the logs: Connector java.util.concurrent.TimeoutException from universe null was canceled - exceeded timeout of null minutes. [GENCU003]
• The log snippet confirms the timeout: Connector CAIM from universe ConnectedUniverse was canceled - exceeded timeout of 360 minutes. [GENCU003]

 

Environment

 CA Identity Governance (formerly GovernanceMinder). Release 14.x and 15.x

Cause

The Universe is large and timing out before completion of import.

Resolution

To resolve the timeout, increase the connector timeout property. Follow these steps:

1. Locate the configuration file for the CA Identity Governance connector properties.
2. Identify the connectors.import.connectorTimeout property.
3. Update the value from the default 360 to 1440 (the value is in minutes; 1440 represents 24 hours).
4. Restart the CA Identity Governance service.
   • If using a virtual appliance (vApp), run the command: restart_ig
5. Once the service has restarted, attempt the Universe import again.

If the issue persists, contact Broadcom Support: Contact Broadcom Support.