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Universe import is timing out

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Article ID: 202294

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

Importing my Universe times out after 6 hours. 

Oct 5, 2020 8:54:10 PM    Merge as Users    Finished Merge as Users for connector CAIM. Merged configuration CAIM_07-23-2020 17_04_45_445 into configuration ConnectedUniverse_10-05-2020 14_53_58_633.
Oct 5, 2020 8:54:01 PM    Run Connector    Imported 5 Links
Oct 5, 2020 8:54:01 PM    Run Connector    Imported 5 Resources
Error    Oct 5, 2020 8:54:01 PM    Run Connector    Error occurred while running import connector CAIM.
Error    Oct 5, 2020 8:54:01 PM    Run Connector    Connector java.util.concurrent.TimeoutException from universe null was canceled - exceeded timeout of null minutes. [GENCU003]
Error    Oct 5, 2020 8:54:01 PM    Run Connector    Connector CAIM from universe ConnectedUniverse was canceled - exceeded timeout of 360 minutes. [GENCU003]
Oct 5, 2020 2:54:03 PM    Run Connector    Imported 115 Roles
Oct 5, 2020 2:54:03 PM    Run Connector    Imported 1494 Users
Oct 5, 2020 2:54:03 PM    Run Connector    Starting Import from IM on host caim-srv, port 80, environment identityEnv

 

Cause

The Universe is large and timing out before completion of import.

Environment

Release : 14.2

Component : GovernanceMinder(Role & Compliance Manager)

Resolution

Set IG properties for connectors.import.connectorTimeout.  Default is 360. 

Set the property to 1440.  This setting is in minutes.  1440 is 24 hours.  

You must restart IG.  If vApp run restart_ig alias.  Once complete import the universe again.