The DevTest Identity Access Manager Service stops shortly after starting.

Products

• CA Cloud Test Mobile
• CA Application Test

Issue/Introduction

The DevTest Identity Access Manager Service (IAM) stops shortly after starting.
This did not happen previously.
IAM is configured with a MySQL database.

Environment

Release : 10.5

Component : CA Service Virtualization

Resolution

To troubleshoot, review the server.log from IAM.
The server.log for IAM by default can be found in: 
C:\Program Files\CA\DevTest\IdentityAccessManager\standalone\log

In this case, the following was found in the log: 
Caused by: java.lang.RuntimeException: Failed to connect to database
...
Caused by: java.sql.SQLException: Your password has expired. To log in you must change it using a client that supports expired passwords.

Create a new password for the database user by using something like MySQL Workbench.
Then change to this new password by updating the iam.properties file: iam.db.password