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AuthenticateUser call is taking more time

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Article ID: 202276

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

 

We're running a Policy Server and we'd like to understand what the
Policy Server does between those 2 lines from the Policy Server
traces :

    [09/23/2020][11:51:24.821][2860][3464][ Start of call AuthenticateUser.][11:51:24]
    [SmDsUser.cpp:229][CSmDsUser::Authenticate][][][][][][][][][][][][][][][][][][]
    [User='CN=jsmith,OU=Users,DC=training,DC=com']
    [][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][]

    [09/23/2020][11:53:45.617][2860][3464][ Return from call AuthenticateUser.][11:53:45]
    [SmDsUser.cpp:239]
    [CSmDsUser::Authenticate][][][][][][][][][][][][][1][][][][][][][][][][][][][][][][][]
    [][][][][][][][][][][][][][][][][][][][][][][][][][][][]

What does the Policy Server ?

 

Environment

 

Policy Server 12.8SP3 on Windows 2016

 

Resolution

 

Between those lines, Policy Server does only a ldap call to the LDAP User
Directory to login the user with the provided password.