AuthenticateUser call is taking more time

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

 

We're running a Policy Server and we'd like to understand what the
Policy Server does between those 2 lines from the Policy Server
traces :

    [09/23/2020][11:51:24.821][2860][3464][ Start of call AuthenticateUser.][11:51:24]
    [SmDsUser.cpp:229][CSmDsUser::Authenticate][][][][][][][][][][][][][][][][][][]
    [User='CN=jsmith,OU=Users,DC=training,DC=com']
    [][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][]

    [09/23/2020][11:53:45.617][2860][3464][ Return from call AuthenticateUser.][11:53:45]
    [SmDsUser.cpp:239]
    [CSmDsUser::Authenticate][][][][][][][][][][][][][1][][][][][][][][][][][][][][][][][]
    [][][][][][][][][][][][][][][][][][][][][][][][][][][][]

What does the Policy Server ?

 

Environment

 

Policy Server 12.8SP3 on Windows 2016

 

Resolution

 

Between those lines, Policy Server does only a ldap call to the LDAP User
Directory to login the user with the provided password.