Unable to add a user in a CloudSOC Dashboard/Widget

Products

• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Advanced Threat Protection
• CASB Gateway Advanced
• CASB Gateway Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet SAAS

Issue/Introduction

When trying to add a user to a dashboard the user does not populate as an available user to add.

Cause

The user was not an active user in the type of Report evaluated (ex: Salesforce). 

When you create a Dashboard / Widget (example, Investigate) you start with basic attributes. However, as you add Filters (example: Activity Type per image below), the activity types may only apply to certain records/apps (such as certain Securlets). So even if the user populates for other apps/Securlets, etc. adding a specific filter can make it so the user doesn't appear in the list.

 

Resolution

• Make sure the user that is trying to be added is an active user in the SaaS.

• Try editing/removing Filters to open the scope since applying specific filters/activity types may not be applicable to your Dashboard/Widget.