Eiamadmin account locked
Article ID: 202202
Updated On:
Products
Issue/Introduction
We are getting below error while login with Eiamadmin account to EEM
Pleas provide steps to unlock the account.
Environment
Release : 11.3.6
Component : CA Workload Automation AE (AutoSys)
Resolution
Eiamadmin will become locked after three consecutive failed login attempts using an
incorrect password. The id will only be locked for 5 mins and then the id is automatically
unlocked. There is nothing configurable at this time for the number of times incorrect password
attempts before eiamadmin would become locked. And no configurable setting regarding
the time before it auto-unlocks. It locks after three failed attempts. And unlocks
automatically after 5mins.
There is the
EEM UI -> Configure -> EEM Server -> Password Policies -> "lock user account after X failed logins"
But that has scope only for other EEM internal accounts, NOT eiamadmin and not for LDAP users.
If you are seeing the id not getting unlocked automatically then someone or some thing keeps trying to use an incorrect password. You may need to stop autosys or AEWS or WCC for a period of time to help confirm the offending party.
The following is the link to the documentation that walks thru resetting eiamadmin's password in case you need it.
https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-identity-and-access-management/ca-embedded-entitlements-manager/12-6/administrating/identity-self-administration/reset-eiamadmin-password.html
Keep in mind if you are changing eiamadmin's password you will need to update AE and WCC.
https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-ae-and-workload-control-center/11-3-6-SP8/securing/ca-eem-and-security/update-the-eiamadmin-password.html
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