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NT_JOB failed SUBERROR with Status("Cannot create a file when that file already exists.") Cmpc(183) on CA WA ESP Edition

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Article ID: 202201

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Updated On:

Products

ESP Workload Automation

Issue/Introduction

We set up a new agent on a Windows environment, and the test NT_JOB failed SUBERROR with Status("Cannot create a file when that file already exists.") & Cmpc(183). What's wrong?

Environment

Release : 11.4 & 12.0

Component : CA ESP WORKLOAD AUTOMATION
   

Release : 11.3+

Component : CA WA SYSTEM AGENT

               

Resolution

One possible reason is that the user ID that runs the agent process may not be able to create the spool output for the NT_JOB.

Check the runner_os_component_log for similar errors like below:
Preparing job MYJOB/TEST.2/MAIN - 20201026 15222666+0400 AGENT1 JavaAgent#[email protected]_MANAGER MYJOB/TEST.2/MAIN  . . .. . 
File D:\ESPX_logs\ESP_MANAGER\MAIN\TEST.2\MYJOB can not be created. Error: 3 - The system cannot find the path specified.
File D:\ESPX_logs\nullin can not be created. Error: 3 - The system cannot find the path specified.
File can not be created. Error: 183 - Cannot create a file when that file already exists.