Unable to start agent from smgr | U00022028 ... UC4.smd

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When running the service manager (smgr), the smgr is unable to start any processes and none show up in the list.

The log file shows the following:

U00022025 The file '[full path to service manager directory]\bin\UC4.smd' containing the definitions will be opened and interpreted.
U00022028 Unable to open file '[full path to service manager directory]\bin\UC4.smd', error code: '2'
No such file or directory

U00022028 Unable to open file ./uc4.smd, error code: '2' No such file or directory
U00022028 Unable to open file ./uc4.smc, error code: '2' No such file or directory
nohup: failed to run command `./ucybsmgr`: No such file or directory

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Cause

The UC4.smd file is unavailable either because it does not exist or permissions do not allow for reading

Resolution

Possible solutions:

• Re-download the smgr from downloads.automic.com and re-install, confirming that the UC4.smd file is the smgr /bin directory
• Copy the UC4.smd file from an existing smgr installation
• check the path where you try to run the command is correct and the file is in the folder
• check if there is a file locked (with extension .lck) related to the problem (remove it if needed)