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Reinstall of Service Catalog 17.x Fails

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Article ID: 202159

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog

Issue/Introduction

After uninstalling Service Catalog and attempting a reinstall, the install fails.

The INSTALL.LOG contains the following errors:

ERROR [DeployThread: Installing Service Management Administration] [CommonProcessUtilities] Caught Exception
java.io.IOException: Cannot run program ""C:\Program Files\CA\Service Management Administration\Uninstall_CA Service Management Administration\Uninstall CA Service Management Administration.exe"": CreateProcess error=2, The system cannot find the file specified
 at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1128)
 at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1071)
 at com.ca.smsi.installcore.util.RuntimeWrapper.exec(RuntimeWrapper.java:179)
 at com.ca.smsi.installcore.util.RuntimeWrapper.exec(RuntimeWrapper.java:109)
 at com.ca.smsi.installcore.util.RuntimeWrapper.exec(RuntimeWrapper.java:46)
 at com.ca.smsi.installcore.util.process.CommonProcessUtilities.executeCommand(CommonProcessUtilities.java:33)
 at com.ca.smsi.installcore.util.process.CommonProcessUtilities.executeCommand(CommonProcessUtilities.java:25)
 at com.ca.smsi.installui.tasks.InstallCommonAdminFramework.uninstallCAF(InstallCommonAdminFramework.java:331)
 at com.ca.smsi.installui.tasks.InstallCommonAdminFramework.run(InstallCommonAdminFramework.java:84)
 at com.ca.smsi.wizard.task.Task.start(Task.java:239)
 at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:1309)
Caused by: java.io.IOException: CreateProcess error=2, The system cannot find the file specified
 at java.base/java.lang.ProcessImpl.create(Native Method)
 at java.base/java.lang.ProcessImpl.<init>(ProcessImpl.java:420)
 at java.base/java.lang.ProcessImpl.start(ProcessImpl.java:151)
 at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1107)
 ... 10 more

Environment

Service Catalog 17.x

All Supported Windows Operating Systems

Resolution

The directory/file structure of the C:\Program Files\CA\Service Management Administration\Uninstall_CA Service Management Administration directory is incorrect.

Specifically, the Service Management Administration\Uninstall_CA Service Management and Service Management Administration\JRE directories are missing content.

Copy the contents of the above two (2) directories from a working Service Catalog install and retry the Catalog install.  If this is not possible, please contact Broadcom Support for further assistance.