Certification Reassignment shows multiple options of the same user
Article ID: 202145
Updated On:
Products
Issue/Introduction
When managers are trying to reassign, they see multiple options for a single user and they are randomly assigning to them.
We have to again go manually and assign to the correct associate ID.
Environment
Identity Governance.
Cause
This issue is due to each of these 'users' existing in the back end and each one displayed as an option.
Resolution
Please review the reassignment filtering documentation to ensure that only the main account is displayed during reassignment:
Define Reviewers for Certification
Filter Users for Reassignment of Certifications
A campaign owner can determine users to whom reviewers can reassign or delegate their certification tasks. A campaign owner can select all users, none users, or a subset of users in an organization for reassignment of certification tasks. By filtering a set of users, the campaign owner ensures that only the authorized users in the organization are selected for reassignment task.
Examples of User Filters:
User Status = Active AND User Type! = Contractor This filter enforces reviewers to reassign their tasks only to the active and permanent employees in an organization. Since the campaign tasks are not reassigned to the inactive users, there is no possibility that a task is not completed.
Title = Manager AND User Status = Active AND Department = Finance This filter ensures that the campaign tasks are reassigned only to the active managers of Finance department.
A campaign owner can configure filters for reassign users in the Certification Template, and the filters are applicable to all the certification campaigns that are based on this Certification Template. The filters are constructed with user attributes that are available in the model/master configurations. A campaign owner can follow the given steps to configure reassign user filters: {see doc for full filter configuration details}
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