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Installation of bundled CABI on UIM 20.3 failed

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Article ID: 202100

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

New Installation of bundled CABI on UIM 20.3 environment failed 

 

Cause

From Cabi logs can see error as below 


Oct 09 17:11:06:153 [main, cabi] ... done isDirDeleted=true
Oct 09 17:11:06:153 [main, cabi] end: postInstallStepsForOracleDriver ... done
Oct 09 17:11:06:154 [main, cabi] (501) , IO Error: The Network Adapter could not establish the connection: IO Error: The Network Adapter could not establish the connection
 at com.nimsoft.nimdbprovider.de.individual.OracleDBProvider.createConnection(OracleDBProvider.java:155)
 at com.nimsoft.nimdbprovider.base.provider.NimDBProviderBase.createConnectionAutoCommit(NimDBProviderBase.java:103)
 at com.ca.cabi4uim.utilities.UimDBUtil.createDbConnection(UimDBUtil.java:89)
 at com.ca.cabi4uim.utilities.UimDBUtil.<init>(UimDBUtil.java:47)
 at com.ca.cabi4uim.common.Cabi4uimUtils.checkIfTableExists(Cabi4uimUtils.java:365)
 at com.ca.cabi4uim.Probe.writeUimProperties(Probe.java:268)
 at com.ca.cabi4uim.Probe.doConfigAndRunCabiInstaller(Probe.java:441)
 at com.ca.cabi4uim.Probe.setupCabiInBundledMode(Probe.java:388)

Environment

UIM 20.3 

cabi 4.30

Oracle Database 

Resolution

From cabi logs can see that it is unable to connect to the database. 

There was a problem on connection from cabi robot to Oracle DB.

After the FW team opened the connection from cabi robot to DB  the the installation was successful

Additional Information

Firewall Port Reference

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/installing/pre-installation-planning/firewall-port-reference.html