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The UI upgrade button for EDR AllInOne 4.4 returns system health to "Software update available"

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Article ID: 202087

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Updated On:

Products

Endpoint Detection and Response Endpoint Protection with Endpoint Detection and Response

Issue/Introduction

The UI upgrade button for EDR AllInOne 4.4 returns system health to "Software update available", even though the update for EDR 4.5 is available.

 

Environment

- EDR appliance 4.4.0 bootstrapped as an AllInOne role

- In service_host_central_comm_channel_host.log, an error similar to the following appears:
<timestamp> INFO comm_channel_controller - A new node has connected, inserting into data store: id={564d6de0-a333-47bb-d131-e0d418c8e79a} [PackageRoutingSubsystemImpl.cpp:395

Resolution

BROADCOM repaired this behavior in SEDR 4.5. Please upgrade from 4.4 to 4.5. Future upgrades after upgrading to 4.5 will not encounter this behavior.

Upgrade EDR 4.4 using the CLI. For steps, please see: 


Title: 174405 - Walkthrough - Upgrading multiple SEDR or ATP appliances
URL: https://knowledge.broadcom.com/external/article?articleId=174405