search cancel

Archive Manager Failed to Start After Upgrade to Spectrum 10.4.2 on Primary SS in Fault Tolerant config

book

Article ID: 202069

calendar_today

Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Primary SpectroSERVER was successfully upgraded to 10.4.2, according to "Upgrade Best Practices Fault-Tolerant Deployments" Archmgr on Primary SS were to be started first, prior to starting Primary SS.

However, when I tried to start ArchMgr from Spectrum Control Panel, it did not work.  We got the SPC-OCP-10069:  The Archive Manager has been shut down because it could not find a SpectroSERVER to connect to.

 

Cause

The Secondary Archive Manager was connected to the Primary SS, preventing any new connections. 

The Location Server (locserv.exe) process on the Secondary server was down. The Secondary Archive Manager was not able to connect to Secondary SS, and instead found location sever on Primary SS. When starting Primary Archive Manager, it had no open SpectroSERVER to connect to. 

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

Restart processd on Secondary server, which in turn restarts locserv.exe process. Now, Secondary Archive Manager can connect to Secondary SS, and Primary Archive Manager can connect to Primary SS.