ERROR: "Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)"

Products

• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

Received the following error while attempting to upgrade CA Workload Automation from 11.3.3 (Build 1414) to CA Workload Automation DE 12.2 on Windows 2019 Server:

ERROR: "Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)"

Details:

Flexeraaw_$aaa: Windows DLL failed to load
    at Flexeraaw_.af(Unknown Source)
    at Flexeraaw_.aa(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)

Environment

Release : 12.2

Component : CA WORKLOAD AUTOMATION DE (DSERIES)

Cause

InstallAnywhere and JRE compatibility issue.

Resolution

To troubleshoot, check the version of Java installed on the computer. For example,

C:\Windows\System32>java -version

java version "1.8.0_271"

Java(TM) SE Runtime Environment (build 1.8.0_271-b09)

Java HotSpot(TM) 64-Bit Server VM (build 25.271-b09, mixed mode)

------

Install the version of the JRE the server supports to launch the installer. Using JRE 1.8.0 181 (64 bit) worked.

Additional Information

See Supported System Requirements for more information.