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Symantec_Agent_Setup.dat crashes during install of Symantec Endpoint Security causing the installation to fail.

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Article ID: 202056

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Updated On:

Products

Endpoint Security

Issue/Introduction

Symantec_Agent_Setup.dat crashes during install of Symantec Endpoint Security (SES) causing the installation to fail.


10/1/2020 1:45:40 PM Application Error Application Error 1000 "Faulting application name: Symantec_Agent_setup.dat, version: 5.18.0.42, time stamp: 0x5f524d57
Faulting module name: FSDPluginBH.dll, version: 5.18.0.42, time stamp: 0x5f524d17
Exception code: 0xc0000409
Fault offset: 0x0009a2cb
Faulting process id: 0x7558
Faulting application start time: 0x01d698230bed8e59
Faulting application path: C:\Users\Public\Downloads\Symantec{SA1431169-3Q20S4}_x64\Symantec_Agent_Package\Symantec_Agent_setup.dat
Faulting module path: C:\Users\Public\Downloads\Symantec{SA1431169-3Q20S4}_x64\Symantec_Agent_Package\FSDPluginBH.dll
Report Id: ad7c3556-7469-44a9-8747-1fb8a951bbde
Faulting package full name:
Faulting package-relative application ID:"

Environment

SES 14.3

Resolution

This issue has been resolved. New install packages must be downloaded for the fix.

Workaround

Delete C:\ProgramData\Symantec\FSD folder prior to installation of SES 14.3

Additional Information

ESCRT-5109