Error "File is invalid. Please provide valid file" when trying to import hash file into cloud console

Products

• Endpoint Security

Issue/Introduction

When following documentation "Managing denied items and allowed items from the central list" to import CSV hash file for the Deny List and Allow List after clicking on Import the console returns error message that the "File is invalid.  Please provide valid file."  You are sure that the file created and to be uploaded is in correct format and should not result in error.

 

Environment

Production Endpoint Security Cloud Console

Cause

Unknown

Resolution

Symantec is currently investigating this issue.  This article will be updated when solution is available.

Additional Information

Error screenshot as seen in the console: