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UIM Upgrade to 20.3 fails with "Failed to stop monitors running in the UIM Server instance"

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Article ID: 202013

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UIM 20.3 upgrade fails during the "Run Upgrade Preparation" phase with error :  "Failed to stop monitors running in the UIM Server instance"

 

 

Cause

This issue is sometimes seen when a core probe is not activated prior to running the upgrade.

Environment

Release : 20.3

Component : INSTALLATION

Resolution

Activate the distsrv probe before executing the upgrade