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Can't access UI Webpage using SSL

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Article ID: 202006

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Unable to access the UI Webpage using SSL port 7403.

 

Reviewed the \soi\jsw\logs\soi-ui_wrapper.log file and found it was getting an error when trying to access the keystore file (ssa.jks).  

SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-bio-0.0.0.0-7403"]
java.io.IOException: Keystore was tampered with, or password was incorrect

Cause

Corrupted or invalid password for \soi\samui\conf\ssa.jks

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Provided ssa.jks file from another system or create a new ssa.jks using the following steps from this link

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/administrating/security-administration/support-for-common-access-card-and-smartcard-authentication-using-client-certificates/generate-certificates-and-keystore.html#concept.dita_7d36d3be1aa2dfc63cec6dfa9111f91097556d7d_DownloadOpenSSLforWindows