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The RA REST job stays in "Start Initiated" status with tracing on

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Article ID: 201969

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

The RA REST job is taking about 30 minutes to execute when tcp/ip=9 and ra=99  are enabled.  The RA REST job stays in "Start Initiated" status when the tracing is enabled
on the agent with tcp/ip= and ra=99 or with ra-12 . Then, at some point the RA REST agent will fail/stop.

Cause

N/A

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

Using "disable_cache" when starting the RA REST agent causes the whole REST agent to be downloaded from the AE, slowing down everything.  Enable the tracing again, remove the "disable_cache" from command line and restart the agent