JasperReport server install 7.1.1 fails; JRE libraries are missing or not compatable

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Trying to install jasper CABI 7.1.1 using the install.sh file in the ca_install directory as outlined in the docs, and we are getting a variety of errors.

 

 

Cause

There is an error in the documentation pointing to the wrong path on the install media.

An internal defect has been submitted to fix this.

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

CABI jaspersoft 7.1.1

Resolution

Use the setup.sh file in the root of the install media.

Do not go into the ca_install folder at all, no need.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/business-intelligence/7-1-1/installing-ca-business-intelligence-jasperreports-server/silent-installation-on-windows-and-linux.html