Interfaces are still showing on the device as Polling 'Enabled', yet when looking at the Interface Components it shows those same interfaces as 'Not Present' in DX Netops Portal

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Interfaces are still showing on the device as Polling 'Enabled', yet when looking at the Interface Components it shows those same interfaces as 'Not Present'.

Environment

Release : 3.6, 3.7, 20.2

Component : IM Reporting / Admin / Configuration

Resolution

You would only see polling Disabled for interfaces that are explicitly disabled via the UI or via REST:

UI:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/building/manage-interfaces/manage-interface-polling-behavior.html

Rest:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/apis/data-aggregator-rest-webservices/manage-polling-behavior-for-components.html

We don't set  <IsPollEnabled>false</IsPollEnabled> for the pollable item endpoint when an interface/component goes "Not Present".

By default, you wouldn't see not present components in CAPC, that is enabled via the setting "Synchronize component items that are not currently present on the monitored device" on the Data Aggregator data source:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/administrating/manage-data-sources/configure-a-data-source.html