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Normal Alerts in CA APM 10.7 missing "Problem Details" and "Links to the problem metrics or associated alerts" links

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Article ID: 201950

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

While CA APM 10.7 provides both the "Problem Details" and "Links to the problem metrics or associated alerts" links in the Danger/Caution alerts it does not provide them in the follow-up Normal alert. How do we resolve this?

Example from CA APM 10.2:
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Subject: CA APM Alert from CLSWVDSSAPMP01: Bank Moneythor Agent Connection Status Alert in Normal state

 

Alert Name:  Connection Status Alert
Time Triggered: 19/07/20 12:58:15 EDT AM
Alert Status: Normal

Problem Details:

Normal

SuperDomain/APP|Custom Metric Host (Virtual)|Custom Metric Process (Virtual)|Agent Connection|Agents|host1|WebSphere|cell_was/mmgr:Agent Connection Status

1



Link to more information about the Alert:

https://host.com:8443/#management;st=1595133795000;et=1595134995000;re=30000;dn=BANK;cn=App+Agent+Connection+Status+Alert;ct=48;tr=20;mm=eComm+App+;



Links to the problem metrics or associated alerts:

https://host.com:8443/#investigator;et=1595134995000;st=1595133795000;re=30000;tab-in=mb;tab-tv=pd;tr=20;uid=SuperDomain%2FAPP%7CCustom+Metric+Host+%28Virtual%29%7CCustom+Metric+Process+%28Virtual%29%7CAgent+Connection+%7CAgents%7Chost1%7CWebSphere%7Ccell_was%2Fmmgr%3A+Agent+Connection+Status


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Example from CA APM 10.7:
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Subject: CA APM Alert from CPCWVASMAPMP02: SLX Portal Internal - PROD - Agent Connection Status Alert in Normal state

 

Alert Name: PROD - Agent Connection Status Alert
Time Triggered: 8/8/20 7:53:15 AM EDT
Alert Status: Normal

Problem Details:

 



Link to more information about the Alert:

https://host2.com:8443/#management;st=1596886695000;et=1596887895000;re=30000;dn=GRS ABC;cn=ABC+Portal+Internal+-+PROD+-+Agent+Connection+Status+Alert;ct=48;tr=20;mm=APP+ABC+Portal+Internal;



Links to the problem metrics or associated alerts:

 

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Cause

During a code update, link was removed from the email.

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Please contact Support and request 10.7 HF 71