Attach Event Macro does not work in ServiceDesk 17.3.0.1

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After ServiceDesk 17.3 environment is upgraded to 17.3.0.1, the events that should be attached to the ticket with Attach Event Macros no longer run.

Steps to reproduce:

1. Create an Event with name: abcEvent
Object Type : Request/Incident/Problem
Delay Time: 00:00:30
Condition : Req. Status = Open
Repeat Delay Time : 00:00:00

2. Create a macro with details:
Symbol : abcMacro_to_attach_abcEvent
Object Type : Request/Incident/Problem
Macro Type: Attach Event
Event : abcEvent (The one created in step1)

3. Create another macro with details:
Symbol : zAction on True
Object Type : Request/Incident/Problem
Macro Type : Action
Macro Code : logf(SIGNIFICANT,"---> true
action");

4. Open Init activity notification
Update the event with "abcEvent"

5. Try to create R/I/P ticket.

Result:  We see the event does not gets attached.

Expected result: When abcEvent triggers, it need to attach the same event "abcEvent".

Environment

CA Service Desk Manager 17.3 RU1 (17.3.0.1)

All Supported Operating Systems

 

Cause

 

 

Resolution

The correction of this problem should be available via a test fix patch.

Please open a Technical Support issue to request fix T5UG444 (FAILED TO CALCULATE PROJECTED VIOLATION)