After ServiceDesk 17.3 environment was upgraded to 17.3.0.1, the events that should be attached to the ticket with Attach Event Macros no longer run.
Steps to reproduce:
1. Create an Event with name: abcEvent
Object Type : Request/Incident/Problem
Delay Time: 00:00:30
Condition : Req. Status = Open
Repeat Delay Time : 00:00:00
2. Create a macro with details:
Symbol : abcMacro_to_attach_abcEvent
Object Type : Request/Incident/Problem
Macro Type: Attach Event
Event : abcEvent (The one created in step1)
3. Create another macro with details:
Symbol : zAction on True
Object Type : Request/Incident/Problem
Macro Type : Action
Macro Code : logf(SIGNIFICANT,"---> true
action");
4. Open Init activity notification
Update the event with "abcEvent"
5. Try to create R/I/P ticket.
Result: We see the event does not gets attached.
Expected result: When abcEvent triggers, it need to attach the same event "abcEvent".
Release : 17.3.0.1
Component : SERVICE DESK MANAGER
DE58131
The correction of this problem should be available via a test fix patch.
Please open a Technical Support issue to request it if desired.
PRODUCT: Unicenter Service Desk RELEASE: 17.3
FN: T5UG444 DATE: 15 Oct 2020
PROBLEM SYMPTOM: WIN-FAILED TO CALCULATE PROJECTED VIOLATION