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After upgrading to 20.3 - web interfaces not working

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Article ID: 201916

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Customer upgraded to 20.3. IM came up with all the probes seemed to be working. Customer could not login to the Admin Console or any other web interfaces: 

This page isn’t working

<xx.xx.xx.xx> didn’t send any data.

ERR_EMPTY_RESPONSE
 
 

Cause

The WASP probe was not running properly after the upgrade. wasp had a PID but no Port.

Environment

Release : 20.3

Component : UIM - ADMIN_CONSOLE

Resolution

  • Deploy wasp, adminconsoleapp, uimhome and uimesdplatelemetray packages on the primary hub again and reboot. 
  • If wasp still does not start - deactivate wasp, rename the wasp folder.
  • Deploy wasp, adminconsoleapp, uimhome and uimesdplatelemetray packages on the primary hub again and reboot.
  • If wasp starts properly, then run the OC installer again, following this link.